Service - Support - Warranty

Service

At Dictation Solutions Australia (DSA) we have our own qualified technicians and repair all equipment supplied by us in our own workshop.

We repair all makes of dictation equipment and accessories including cassette based and digital.

We also provide on site servicing in the Melbourne area if required.

In most cases equipment should be returned to DSA at our city address for repair, where we can offer a free quote before starting.

 

Support

We provide full support by our qualified staff for all products sold.

This can be by phone, email, remote access to your computers or on site in the Melbourne district.

Support* will be charged at an hourly rate, however we can provide a quote to solve most issues.

*Phone support is charged at $55.00 incl GST per half hour.

You may purchase extended warranty at time of ordering the equipment, or an annual support agreement at any other time, the details of which can be found under Other Products.

 

Instalation

We  provide an instalation and/or instruction service for equipment and software.

We will provide a fixed price quote for this service depending on the number and mix off products you request this service for.

 

Warranty

Most equipment sold by DSA is covered by a 12 month warranty against faulty manufacture.

Equipment damaged by the user is not covered and repairs will be quoted on.

We provide phone support on all equipment sold including software and systems help. 

 

Returns

To return goods to DSA you must first have return authority (RA) issued by us.

To obtain an RA you must supply -  DSA invoice no. on which the product was originally purchased.

                                                           -   product code and serial no. of product being returned.

                                                            - reason for return.

The issuing of an  RA does not guarantee either a credit or replacement.

All RA requests must be received within 7 days of you receiving the goods and goods returned to DSA within 7 days of you receiving the RA.

DSA reserves the right to have goods accessed by the manufacturer before agreeing to customers request or issuing a credit or replacement.

Any product which includes software, if the seal is broken on software the cost of this software will be deducted from any credit, or if the hardware is replaced it will be done to include the used software.

Customers will be responsible for the return freight to DSA.

DSA is not required to issue a credit for equipment orded in error, however we will endevour to assist the customer wherever possible with advise on a suitable replacement and make any relevant financial adjustments.